About Us

Welcome to the MyParkingCharge online processing gateway. The MyParkingCharge gateway provides a convenient and easy to use processing portal between Motorists and our Clients. Our specialist services provide seamless integration and processing of a range of services, including the processing, appeal review and collection of Charge Notices for both Car Park Operators, Private Land Owners and Local Authorities.

What do we do?

The MyParkingCharge gateway service is designed to enable Motorists to securely access details regarding a Notice recorded by one of our Clients and review the information regarding the recorded contravention. The MyParkingCharge gateway then provides a convenient means to Appeal/Challenge the contravention or make a Payment using our secure payment system.

If you have received a Notice through the post, an appeal MUST be registered within 21 days beginning with the day after the Issue Date shown on the Notice. If you wish to retain the option of a discounted payment (if stated on the front of the Notice), your appeal MUST be registered within 14 days. Late appeals and postal appeals will not be accepted unless there are exceptional mitigating circumstances AND at our discretion.

Appeals/Challenges MUST be made online through this portal – Appeals/Challenges will not be accepted our discussed by telephone.

Enhance Services

Improve the Quality of Service to the Motorist. We recognise that motorists do not intentionally set out to incur a Charge Notice, however the aim of our service is to provide sufficient information to the motorist, to enable them to understand why the contravention was recorded and make an informed decision.

Ensure Consistency

Consistent Approach. We work on behalf of our Clients to ensure that each motorist is dealt with fairly and informed of the process in accordance with the appropriate Code of Practice for the relevant Accredited Trade Association.

Promote Accountability

Bi-Directional Accountability. As part of our service we understand that there has to be accountability. When a Motorist is issued a Charge Notice, the issuing Operator or Company has to be accountable to ensure that the contravention is recorded appropriately and correctly, likewise the Motorist has to be accountable for when they have clearly breached any Terms & Conditions.

MyParkingCharge and the Central Processing Office is a trading style of the Excel Parking Services Group
Registered in England & Wales No. 02878122

© 2024 is operated and provided by the Central Processing Office.

Links

Complaints Policy

Gender Pay Report

IPC Guidelines

Cookies Policy

Support

Contact Us

Manual Notice

CCTV Notice

Contact Notice

Address

7 Europa View

Sheffield Business Park

Sheffield, United Kingdom

S9 1XH